Course Outline

SIT50422Diploma of Hospitality Management – Hotel Services
Course CodeSIT50422
CRICOS Code115488D
Delivery ModeVaried: Face to Face Classroom, Workshop, Computer generated supervised learning
Course DurationUp to 18 months
Nominal Study Hours1200 hours
Work Based TrainingMinimum 140 hours
Qualification LevelDiploma
Cost$15000.00 Tuition + $500.00 Materials fee (These fees are subject to change without notice. Please contact ANIBT marketing staff for the latest fees.)
Nationally RecognisedYes

Course Overview

The hospitality industry offers an extensive array of career paths spanning diverse sectors. The SIT50422 Diploma of Hospitality Management offered at ANIBT equips individuals with the skills and knowledge necessary to excel as managers in various areas within the hospitality industry. The SIT50422 Diploma of Hospitality Management incorporates a mixture of Hotel Operations with Service elective units to maximize students’ employability options.

Graduates will possess a solid theoretical foundation and the ability to utilize specialized technical or managerial skills to plan, execute, and assess their own work or that of their team.

Acquiring this qualification opens doors to roles such as overseeing a department in a large hospitality establishment or managing a smaller enterprise within the industry. Potential positions also encompass:

  • Front Office Manager
  • Restaurant/ Café Manager
  • Housekeeper Supervisor
  • Guest services manager

Typically, employment opportunities arise in a range of hospitality enterprises providing guest accommodations, including:

  • Hotels
  • Restaurant/Cafe
  • Motels
  • Aparthotels
  • Serviced Apartments
  • Resorts

During this course students will be required to undertake a 10-week Vocational Placement as part of the SIT50422 Diploma of Hospitality Management requirements.

Course Details

Assessment Methods
Entry Requirements
Course Completion
Course Availability
Future Pathways
Recognition of Prior Learning (RPL)
Credit Transfer (CT)
Special Requirements


The SIT50422 Diploma of Hospitality Management – Hotel Services qualification is made up of 28 units of competency from the SIT13 Tourism, Hospitality and Events Training Package.

The units ANIBT have selected to deliver and for students to complete to be eligible for this qualification are:

11 Core Units

17 Elective Units

Core Units

Unit CodeUnit Name
SITXCCS016Develop and manage quality customer service practices
SITXCCS015Enhance customer service experiences
SITXMGT005Establish and conduct business relationships
SITXGLC002Identify and manage legal risks and comply with law
SITXWHS007Implement and monitor work health and safety practices
SITXHRM009Lead and manage people
SITXCOM010Manage conflict
SITXFIN009Manage finances within a budget
SITXMGT004Monitor work operations
SITXFIN010Prepare and monitor budgets
SITXHRM008Roster staff

Elective Units

Unit CodeUnit Name
SITHIND005Use hygienic practices for hospitality service
SITHIND008Work effectively in hospitality service – WBT
SITHACS009Clean premises and equipment
SITHACS010Provide housekeeping services to guests
SITHACS011Prepare rooms for guests
SITHACS013Provide porter services
SITHACS014Provide valet services
SITHACS016Provide accommodation reception services
SITHFAB021Provide responsible service of alcohol
SITEEVT020 Source and use information on the hospitality industry
SITXCCS010Provide visitor information
SITEEVT023Plan in-house events
SITEEVT020Source and use information on the events industry
SITXWHS005Participate in safe work practices
SITTTVL001Access and interpret product information
SITXCOM006Source and present information
SITXCOM007Show social and cultural sensitivity

ANIBT may change the elective units based on industry, student needs and trainer availability.

Assessment Methods

Assessment Methods

Students will be assessed through the following general methods of assessment that may apply to each unit. Each of the selected methods must be completed/deemed satisfactory, as each method is only a partial completion.

  • Observation/Demonstration– students required to demonstrate tasks directly related to the training package requirements.
  • Knowledge questions – a set of written tasks provided to the student required to be completed including question and answer.
  • Role play
  • Case studies – case study analysis and reports
  • Assignments – written tasks provided to the student required to be completed.
  • Portfolio, reports

Students may need to complete some self-paced learning and assessment activities outside class time. This will be different for each unit and will depend on a student’s level of skill and experience.



The SIT50422 Diploma of Hospitality Management requires students to undertake a minimum of 36 service periods (144 hours approx.) to complete the assessment requirements for the unit SITHIND008 Work effectively in hospitality service.

The ANIBT vocational placement helps our students to prepare them for the real world of work by providing hands on experience with functional skills.

Entry Requirements

Entry Requirements

There are no pre-requisites for entry into this qualification. However, it is highly recommended that students are currently in a workplace or have access to a workplace for this course.

For International Students

Please check with the Australian Department of Home Affairs (DHA) regarding international students enrolling into any online only based qualifications.

The Australian government publishes rules for English language proficiency for international students applying for entry to vocational training. You should establish your country’s assessment level by reading the DHA rules at www.homeaffairs.gov.au. Be aware that the rules are subject to change from time to time.

Generally, to demonstrate English language proficiency for doing a Certificate or Diploma course, an international student needs one of the following test scores:

English Language proficiency levelIELTSPTE AcademicTOEFL iBTCambridge (CAE)

Overseas students who do not provide a satisfactory score from an English test recognised by DHA will be interviewed to ascertain their language, literacy and numeracy (LLN) skills.ANIBT also accepts completion of a recognised equivalent English preparation course from an accredited ELICOS provider. Admission may be approved if the language of instruction in the student’s home country is English or if English has been the language spoken in the student’s home.

All students must complete a Language, Literacy and Numeracy test at ANIBT as part of the registration process.

If necessary, the student will need to complete an English language course at ANIBT before being admitted to a vocational training Certificate or Diploma course.

Note: ANIBT may establish student’s English language proficiency appropriateness’ level if:

  • The student has completed 1-year study which is taught in English
  • The student has successfully completed ELICOS course and the level is equivalent to IELTS 6.0
  • The student passes ANCE English assessment test, under supervision by ANIBT or ANIBT representative
    agents (does not apply to offshore direct-application).
Course Completion

Course Completion

Upon successful completion of this course, you will receive a nationally recognised qualification
SIT50422 Diploma of Hospitality Management issued by the Australian National Institute of Business and Technology Pty Ltd (ANIBT).

The Australian National Institute of Business and Technology Pty Ltd is a Registered Training Organisation (Provider number: 21368) registered with the Australian Skills Quality Authority (ASQA)

Course Availability

Course Availability

ANIBT’s programs allow participants to undertake their studies in a variety of flexible ways including:

  • Classroom
  • Work-based training - NOTE – for the unit SITHIND004 Work effectively in hospitality service – 160 hours
  • Computer generated supervised learning – NOTE – maximum 33% per term.

ANIBT has regular intakes for its classroom-based courses as follows:

January Term 1 intake
April Term 2 intake
July Term 3 intake
October Term 4 intake

Please contact ANIBT to discuss your specific study and qualification requirements and how we can tailor a program to suit your specific requirements.

Future Pathways

Future Pathways

After successful completion of your Diploma, you will have many other study options available to you. These may include Advanced Diploma level or Bachelor qualifications.

Please see here for more information on available Pathways through the college. 

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL)

Students may be able to shorten the length of their chosen course by taking into account previous training, employment experience or other life skills that directly relate to the competencies the Unit of competency is assessing.
Please contact ANIBT directly on +61 3 9620 3099 to discuss your previous experience and we will be able to guide you through the RPL process.

Credit Transfer (CT)

Credit Transfer (CT)

Students may be able to shorten the length of their chosen course by taking into account previous studies.
ANIBT recognises AQTF registered organisations for credit transfers.
Please contact ANIBT directly on +61 3 9620 3099 to discuss your previous studies and we will be able to guide you through the credit transfer process.


Special Requirements

Special Requirements

It is expected that all students will have access to their own personal computer and the internet. This is essential for regular research and also on-line based assessment work throughout the course.


Course Guide- Diploma of Hospitality Management (Hotel Operations)