DIPLOMA of COMMUNITY SERVICES- CHC52015

Course Outline

CHC52015Diploma of Community Services
Course CodeDCS_CHC52015
Delivery ModeN/A
Delivery ModeVaried : Face to Face; Classroom; Computer generated supervised learning; Work Based
LocationMelbourne
Course DurationUp to 18 months
Nominal Study Hours1200 hours
Work based Training120 PLUS hours
Qualification LevelDiploma
Cost$12,000 tuition fee (These fees are subject to change without notice. Please contact ANIBT marketing staff for the latest fees.)
Nationally RecognisedYes
NRT

Course Overview

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Note that the Statutory & forensic child, youth & family welfare specialisation must be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

 

Our Diploma of Community Services (Case Management) provides you with the knowledge and skills required to perform as a professional community services worker, across a variety of settings within the social and community services industry.

 

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

 

Job roles

Case Worker, Community Support Worker, Group Facilitator, Program Coordinator, Welfare Worker. Case Management

Career opportunities, include:

child protection, family services, youth and case work, juvenile justice, disability, family violence, homelessness, women's issues, community worker, direct care worker, outreach worker, client assessor care coordinator, community worker or case manager

Course Details

Subjects
Synopsis of Units
Assessment Methods
Entry Requirements
Course Completion
Course Availability
Future Pathways
Recognition of Prior Learning (RPL)
Credit Transfer (CT)
Special Requirements
Subjects

Subjects

CHC52015 Diploma of Community Services – Case Management

 

Participants need to complete 16 units of competency consisting of:

 

  • 8 Core Units
  • 8 Elective Units

 

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Timetabled contact hours for this qualification are 1200 hours

Core Units

Unit CodeUnit Name
CHCCCS007Develop and implement service programs
CHCCOM003Develop workplace communication strategies
CHCDIV003Manage and promote diversity
CHCLEG003Manage legal and ethical compliance
CHCMGT005Facilitate workplace debriefing and support processes
CHCPRP003Reflect on and improve own professional practice
HLTWHS004Manage workplace health and safety

Elective Units

Unit CodeUnit Name
CHCCCS004Assess co-existing needs
CHCCSM004Coordinate complex case requirements
CHCCSM005Develop facilitate and review all aspects of case management
CHCCSM006Provide case management supervision
CHCCSM007Undertake case management in a child protection framework
BSBPMG511Manage project scope
BSBPMG512Manage project time
BSBPMG513Manage project quality

ANIBT may change the elective units based on industry, student needs and trainer availability.

Synopsis of Units

Core Units

CHCCCS007 Develop and implement service programs 100 hours

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCCOM003 Develop workplace communication strategies 100 hours

This unit describes the skills and knowledge required to develop communication protocols for a team or business unit.

This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services 100 hours + 120 hours (Work based Training)

This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services.

The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry.

This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

 

120 hours – Work based Training

 

The learner must perform the activities outlined in the performance criteria of this unit during a period of at least 120 hours of direct support work in at least one aged care, home and community, disability or community service organisation

CHCDIV003 Manage and promote diversity 80 hours

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.

This unit applies to individuals working in any type of leadership role across all industry sectors.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCLEG003 Manage legal and ethical compliance 80 hours

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCMGT005 Facilitate workplace debriefing and support processes 120 hours

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCPRP003 Reflect on and improve own professional practice 120 hours

This unit describes the skills and knowledge required to evaluate and enhance own practice

through a process of reflection and ongoing professional development.

This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

HLTWHS004 Manage workplace health and safety 40 hours

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Elective Units

CHCCCS004 Assess co-existing needs 80 hours

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

This unit applies in a range of community service contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCCSM004 Coordinate complex case requirements 75 hours

This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.

Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.

This unit applies to work in a range of health and community services contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCCSM005 Develop, facilitate and review all aspects of case management 75 hours

This unit describes the skills and knowledge required to undertake case management meetings to plan, monitor and review service provision.

Workers at this level work autonomously and are responsible for own outputs within organisation guidelines.

This unit applies to work in a range of health and community services contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCCSM006 Provide case management supervision 120 hours

This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation.

Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines.

This unit applies to work in a range of health and community services contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

CHCCSM007 Undertake case management in a child protection framework 70 hours

This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework.

Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines.

This unit applies to work in a range of health and community service contexts.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

BSBPMG512 Manage project time 60 hours

This unit describes the skills and knowledge required to manage time during projects. It involves determining and implementing the project schedule, and assessing time management outcomes.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

 

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

 

This unit describes the skills and knowledge required to manage quality within projects. It involves determining quality requirements, implementing quality control and assurance processes, and using review and evaluation to make quality improvements in current and future projects.

BSBPMG513 Manage project quality 60 hours

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

ANIBT may change the elective units based on industry, student needs and trainer availability.

Assessment Methods

Assessment Methods

A wide variety of assessments methods will be employed to assess student competence in each unit. These include but are not limited to:

  • Demonstration and observation
  • Review questions and answers
  • Group assignments
  • Individual projects / portfolios
  • Case studies
  • Role plays
  • Presentations
Entry Requirements

Entry Requirements

It is highly recommended that students are currently in a workplace or have access to a workplace for this course.

For the Graduate Certificate program ,it is expected that participants will have completed the Certificate IV in Career Development OR have completed relevant undergraduate study OR can demonstrate the equivalent of 5 years of work in career development.

 English Language Proficiency

Generally, to demonstrate English language proficiency for doing a Certificate or Diploma course, a learner with English as a second language should have one of the following test scores:

English Language proficiency level

IELTS

TOEFL iBT

PTE Academic

OET

Cambridge (CAE)

Vocational

5.0

Listening & Reading 4.0
Writing & Speaking 14

36

B

154

 

5.5

No band less than 5

Listening & Reading 5.0
Writing 14  Speaking 15

42

B

162

Competent

6.0

No band less than 5.5

Listening: 12 Reading: 13
Writing: 21 Speaking: 18

50

B

169


Domestic students who do not provide a satisfactory score from an English test will be interviewed to ascertain their language, literacy and numeracy (LLN) skills and must have to do an LLN test at ANIBT.
ANIBT also accepts completion of a recognised equivalent English preparation course from an accredited ELICOS provider. Admission may be approved if the language of instruction in the student’s country of birth was English or if English has been the language spoken in the student’s home.

All students must complete a Language, Literacy and Numeracy test at ANIBT as part of the enrolment process.

If necessary, the student will need to complete an English language course at ANIBT before being admitted to a vocational training Certificate or Diploma course.

Note: ANIBT may establish student's English language proficiency appropriateness' level if:

  • The student has completed 1-year study which is taught in English
  • The student has successfully completed ELICOS course and the level is equivalent to IELTS 5.5
  • The student passes ANCE English assessment test, under supervision by ANIBT or ANIBT representative agents (does not apply to offshore direct-application).
Course Completion

Course Completion

Upon successful completion of this course, you will receive a nationally recognised qualification
CHC81315 Graduate Certificate in Career Development Practice issued by the Australian National Institute of Business and Technology Pty Ltd (ANIBT).

The Australian National Institute of Business and Technology Pty Ltd is a Registered Training Organisation (Provider number: 21368) registered with the Australian Skills Quality Authority (ASQA).

Course Availability

Course Availability

ANIBT’s blended delivery programs are coordinated by an accredited Career Development Practitioner and are delivered on a regular basis throughout the year. Learning and delivery modes include:

  • Classroom-based face to face interactive introduction
  • Guided research and application tasks that identify and incorporate best practice
  • Computer Generated learning and support
  • Simulation and supervised practice
  • Optional classroom-based workshops

Please contact ANIBT to discuss your specific study and qualification requirements and how we can tailor a program to suit your specific requirements.

Future Pathways

Future Pathways

After successful completion of your Graduate Certificate in Career Development Practice, you will have many other study options available to you. These may include entry into programs within Higher Education including Masters Programs.

Please see here for more information on available Pathways through the college. 

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL)

Students may be able to shorten the length of their chosen course by taking into account previous training, employment experience or other life skills that directly relate to the competencies the Unit of competency is assessing.


Please contact ANIBT directly on +61 3 9620 2922 to discuss your previous experiences and we will be able to guide you through the RPL process.

Credit Transfer (CT)

Credit Transfer (CT)

Students may be able to shorten the length of their chosen course by taking into account previous studies.
ANIBT recognises AQTF registered organisations for credit transfers.


Please contact ANIBT directly on +61 3 9620 2922 to discuss your previous experiences and we will be able to guide you through the RPL process.

 

Special Requirements

Special Requirements

It is expected that all students will have access to their own personal computer and the internet. This is essential for regular research and also on-line based assessment work throughout the course.

DOWNLOAD OUR COURSE GUIDE

Course Guide- Graduate Certificate in Career Development Practice