Certificate II in Hospitality - SIT20316

Course Outline

SIT20316 Certificate II in Hospitality
Course CodeC2H_SIT20316
CRICOS Code0101981
Delivery ModeVaried: Face to Face Classroom, Workshop, Computer generated supervised learning
Course DurationUp to 6 months
Nominal Study Hours400 hours
Work Based Training24 hours
Qualification LevelCertificate II
Cost$3000.00 + $200.00 materials fee (These fees are subject to change without notice. Please contact ANIBT marketing staff for the latest fees.)
Nationally RecognisedYes

Course Overview

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Job roles:

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

Possible job titles include:

  • bar attendant
  • café attendant
  • catering assistant
  • food and beverage attendant
  • front office assistant
  • porter
  • room attendant


Course Details


Participants need to complete 12 units of competency consisting of:


  • (6) Core Units
  • (6) Elective Units


The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Timetabled contact hours for this qualification are 400 hours

Core Units

Unit Code Unit Name
BSBWOR203Work effectively with others
SITHIND002Source and use information on the hospitality industry
SITHIND003*Use hospitality skills effectively
SITXCCS003*Interact with customers
SITXCOM002Show social and cultural sensitivity
SITXWHS001*Participate in safe work practices

Elective Units

Unit Code Unit Name
SITHIND001*Use hygienic practices for hospitality service
SITHFAB005*Prepare and serve espresso coffee
SITHFAB002Provide responsible service of alcohol
SITXCCS001*Provide customer information and assistance
HLTAID003Provide first aid
SITXFSA001*Use hygienic practices for food safety

ANIBT may change the elective units based on industry, student needs and trainer availability.

Core Units

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

Elective Units

This unit describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings.

Specific licensing /regulatory requirements relating to this competency, including requirements for refresher training should be obtained from the relevant national/state/territory Work Health and Safety Regulatory Authorities.

ANIBT may change the elective units based on industry, student needs and trainer availability.

Assessment Methods

A wide variety of assessments methods will be employed to assess student competence in each unit. These include but are not limited to:

  • Demonstration and observation
  • Review questions and answers
  • Group assignments
  • Individual projects / portfolios
  • Case studies
  • Role plays
  • Presentations

Entry Requirements

There are no pre-requisites for entry into this qualification. However, it is highly recommended that students are currently in a workplace or have access to a workplace for this course.

For International Students

Please  check  with  the  Australian  Department  of  Immigration  and  Border Protection  regarding  international students enrolling into any on-line only based qualifications.

The Australian government publishes rules for English language proficiency for international students applying for entry to vocational training. You should establish your country’s assessment level by reading the DHA rules at www.immi.gov.au/students/. Be aware that the rules are subject to change from time to time.

Generally, to demonstrate English language proficiency for doing a Certificate or Diploma course, an international student needs one of the following test scores:

A summary of test score equivalencies for all English language tests accepted by the department is provided below.


English Language proficiency level



PTE Academic


Cambridge (CAE)



Listening & Reading 4.0
Writing & Speaking 14






Listening: 12 Reading: 13
Writing: 21 Speaking: 18




Proficient (for points tested
Skilled visas)


Listening & Reading: 24
Writing: 27 Speaking: 23




Superior (for points tested
Skilled visas)


Listening: 28 Reading: 29
Writing: 30 Speaking: 26





ANIBT also accepts completion of a recognised equivalent English preparation course from an accredited ELICOS provider. Admission may be approved if the language of instruction in the student’s home country is English or if English has been the language spoken in the student’s home.

Overseas students who do not provide a satisfactory score from an English test recognised by DIBP will be interviewed to ascertain their language, literacy and numeracy (LLN) skills.

All students must complete a Language, Literacy and Numeracy test at ANIBT as part of the enrolment process.

If necessary, the student will need to complete an English language course at ANIBT before being admitted to a vocational training Certificate or Diploma course.


Course Completion

Upon successful completion of this course, you will receive a nationally recognised qualification
SIT20316 Certificate II in Hospitality issued by the Australian National Institute of Business and Technology Pty Ltd (ANIBT).

The Australian National Institute of Business and Technology Pty Ltd is a Registered Training Organisation (Provider number: 21368) registered with the Australian Skills Quality Authority (ASQA).

Course Availability

ANIBT’s programs allow participants to undertake their studies in a variety of flexible ways including:

  • Kitchen*
  • Classroom*
  • Computer generated supervised learning*
  • Workshop
  • Correspondence

ANIBT has regular intakes for its classroom-based courses as follows:

January Term 1 intake
April Term 2 intake
July Term 3 intake
October Term 4 intake

Please contact ANIBT to discuss your specific study and qualification requirements and how we can tailor a program to suit your specific requirements.

Future Pathways

After successful completion of your Certificate III, you will have many other study options available to you. These may include Certificate IV and up to Diploma, Advanced Diploma level and Bachelor qualifications

Recognition of Prior Learning (RPL)

Students may be able to shorten the length of their chosen course by taking into account previous training, employment experience or other life skills that directly relate to the competencies the Unit of competency is assessing.
Please contact ANIBT directly on +61 3 9620 3099 to discuss your previous experience and we will be able to guide you through the RPL process.

Credit Transfer (CT)

Students may be able to shorten the length of their chosen course by taking into account previous studies.
ANIBT recognises AQTF registered organisations for credit transfers.
Please contact ANIBT directly on +61 3 9620 3099 to discuss your previous studies and we will be able to guide you through the credit transfer process.

Special Requirements

It is expected that all students will have access to their own personal computer and the internet. This is essential for regular research and also on-line based assessment work throughout the course.


Course Guide- Diploma of Hospitality Management (Management Theory)